GuildQualitySurveys

Survey Removal

To maintain the integrity of the survey process, we are unable to remove a review or survey once it has been completed by the customer with the exception of:

  1. The customer provided feedback for the wrong company.
  2. The customer did not pay anything for work completed

If you have a review meeting the above guidelines that you would like to have removed, please email support@guildquality.com for further assistance.

If you received a review and would like the opportunity to have the customer complete a new survey, please refer to The Resurvey Process for additional information.

Related Articles

Adding Contacts to Survey

GuildQualitySurveys •

How and when you upload your customers is dependent upon your preference. We have recommendations based on creating the best user experience: To maintain an effective response rate, upload your customers as close to the project/job/stage completion date as possible.

Send A Survey

GuildQualitySurveys •

Adding a survey and contact Before you can add a survey you must first add a contact. Click “Add survey” on the left side of the screen to navigate to the add contact page.

Adding a new survey to an existing contact

GuildQualitySurveys •

If you have completed another job or project for a homeowner you have previously surveyed through GuildQuality, you can send new surveys to the homeowner through the add project function. To do this you; Log into your account and select “contacts” in the blue navigation bar on the left hand side of the screen.