A homeowner will receive an email similar to this one pictured below when they’re surveyed via email. The default subject line is “(Company Name) would appreciate your response to a very brief survey.” and it comes from the email address “Survey@guildquality.com”.
As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a GuildQuality member, you now have the ability to enable text surveying as one of the ways to gather valuable feedback from your customers.
You can resend a customers survey by request if the survey is still active. Surveys expire after 365 days in the queue and can no longer be completed.
Historically GuildQuality has offered two survey options for our members, to include our “Full” process and “Email only” process. Our full survey process includes both telephone and email outreach, and is our most effective cadence to return a strong response rate.