A homeowner will receive an email similar to this one pictured below when they’re surveyed via email. The default subject line is “(Company Name) would appreciate your response to a very brief survey.” and it comes from the email address “Survey@guildquality.com”.
To discover a customer’s survey status, select the “Surveys” tab from the left hand navigation menu. You will select “Inbox”from the white navigation menu to the right of the blue main navigation menu to view your surveys, broken down by status; Scheduled: The survey is not yet ready to be sent to the homeowner.
If you have completed another job or project for a homeowner you have previously surveyed through GuildQuality, you can send new surveys to the homeowner through the add project function. To do this you; Log into your account and select “contacts” in the blue navigation bar on the left hand side of the screen.
As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a GuildQuality member, you now have the ability to enable text surveying as one of the ways to gather valuable feedback from your customers.