As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a GuildQuality member, you now have the ability to enable text surveying as one of the ways to gather valuable feedback from your customers.
You can resend a customers survey by request if the survey is still active. Surveys expire after 365 days in the queue and can no longer be completed.
Historically GuildQuality has offered two survey options for our members, to include our “Full” process and “Email only” process. Our full survey process includes both telephone and email outreach, and is our most effective cadence to return a strong response rate.
Survey templates A template is a set of questions and details that will be used repeatedly to survey your customers or prospects. Create a template In the sidebar navigation, click on Account and then Templates.
Survey Groups A survey group (formerly called a survey scenario in GuildQuality Classic) is a collection of surveys for easily assignment to new customers, and for reporting on their results as a whole. You can assign a survey group to any new customer, or any batch of imported customers.
Team endorsements Tagging your team members on projects makes surveys more personal and allows the team to receive endorsements. At the end of a survey, the homeowner can endorse the team members who worked on their home.
You can export all Surveys and Contacts by selecting the Export button from either the Surveys or Contacts screens. The Contacts export contains full contact and project information, and the Surveys export contains all survey responses.
A homeowner will receive an email similar to this one pictured below when they’re surveyed via email. The default subject line is “(Company Name) would appreciate your response to a very brief survey.
GuildQuality equips you with the ability to stay in touch with the longevity of your work performance. You can send automatic, annual barometer surveys to quickly check in with your customers, providing opportunities to re-engage them for additional feedback, additional work, or referrals: These check-ins are sent every year on the anniversary of the original
We offer the ability to publicly respond to all of your reviews. Whether you want to thank a customer for their positive feedback, or dispute a review from an unhappy homeowner, once the survey is completed, you can publish a response to your GuildQuality Profile.
GuildQuality does not allow members to edit reviews or change survey feedback but we do provide the opportunity to update reviews through resurveying. How it works Reviews are generated for each project based on the most recent answer to the Likely to Recommend survey question.
To maintain the integrity of the survey process, we are unable to remove a review or survey once it has been completed by the customer with the exception of: The customer provided feedback for the wrong company. The customer did not pay anything for work completed If you have a review meeting the above guidelines
Based on project type tags that you provide when inputting your customers, our system algorithmically applies relevant questions to your homeowner’s survey. Whether you tag a homeowner as a “Whole House Remodel” or an “HVAC job” or “Roof Replacement”, GuildQuality has determined the most successful questions to ask to get the most relevant feedback from