Historically GuildQuality has offered two survey options for our members, to include our “Full” process and “Email only” process. Our full survey process includes both telephone and email outreach, and is our most effective cadence to return a strong response rate.
You can export all Surveys and Contacts by selecting the Export button from either the Surveys or Contacts screens. The Contacts export contains full contact and project information, and the Surveys export contains all survey responses.
Survey Groups A survey group (formerly called a survey scenario in GuildQuality Classic) is a collection of surveys for easily assignment to new customers, and for reporting on their results as a whole. You can assign a survey group to any new customer, or any batch of imported customers.
Survey templates A template is a set of questions and details that will be used repeatedly to survey your customers or prospects. Create a template In the sidebar navigation, click on Account and then Templates.
Team endorsements Tagging your team members on projects makes surveys more personal and allows the team to receive endorsements. At the end of a survey, the homeowner can endorse the team members who worked on their home.
A homeowner will receive an email similar to this one pictured below when they’re surveyed via email. The default subject line is “(Company Name) would appreciate your response to a very brief survey.
GuildQuality equips you with the ability to stay in touch with the longevity of your work performance. You can send automatic, annual barometer surveys to quickly check in with your customers, providing opportunities to re-engage them for additional feedback, additional work, or referrals: These check-ins are sent every year on the anniversary of the original
GuildQuality does not allow members to edit reviews or change survey feedback but we do provide the opportunity to update reviews through resurveying. How it works Reviews are generated for each project based on the most recent answer to the Likely to Recommend survey question.