GuildQualityReports

Peer Comparisons

When peer companies have used the same questions or types a work, a dotted line will appear on the satisfaction bars to indicate the peer average. A peer group is made up of any other companies within the same parent association, family, or partner account.

If a member does not have any ‘parent’ companies then its peers are all other GuildQuality members. Our team is always working make the default peer group smarter for those without a parent, taking into account the type of work they do. If any of the following filters are applied to a report, then they will also be applied to peer stats;

-Stage

-Types of work

-Question

-City

-State

-Zip

Related Articles

Filtering by Date

GuildQualityReports •

To filter surveys and data by a particular time frame, start on the SURVEYS tab. On the right hand side of the page, click on where is shows “All Time” for the date filter; The filter contains 2 options; Date Range & Date Type Dante Range includes the following options; All time Yesterday Last; Week,

Survey Satisfaction Scores

GuildQualityReports •

The overall satisfaction score of a survey is calculated by the number of questions that a homeowner marks as “satisfied” (4 stars or 5 stars) divided by the total number of star rated questions answered. For example, if a homeowner rates 5 out of the 13 star rated questions answered as 4 stars or higher (Satisfied), then the

Team Endorsements

GuildQualityReports •

Team endorsements Tagging your team members on projects makes surveys more personal and allows the team to receive endorsements. At the end of a survey, the homeowner can endorse the team members who worked on their home.