GuildQualitySurveys

Resending Incomplete Surveys

You can resend a customers survey by request if the survey is still active. Surveys expire after 365 days in the queue and can no longer be completed. To discover a customer’s survey status, select the “Surveys” tab from the left hand navigation menu. The white navigation menu to the right of the main navigation menu will allow you to view your surveys, broken down by status;

  • Scheduled: The survey is not yet ready to be sent to the homeowner. It is in the system, waiting to deploy
  • Completed: The survey is already complete and can be viewed within the account.
  • Abandoned: Your homeowner requested not to complete a survey.
  • No Response: Maximum attempts have been made with no answer to the survey (~60 Days) but the homeowner can still complete the survey
  • In Progress: We’re actively reaching out to your clients and have not yet made our final attempt. Compare the survey process timeline to your customer’s attempts outlined at the bottom of the survey

If a survey is listed as Abandoned the homeowner will need to contact GuildQuality directly before the survey can be sent back out to them. They can email support@guildquality.com or call in at 1-844-585-1199.

If a survey is listed as No Response or In Progress, you may contact our support team through Live Chat, by emailing support@guildquality.com, or by calling 888.355.9223 x2 to speak with a support team member. Surveys can be contacted 2 additional times via email.

Need to resurvey a client whose issues you’ve corrected? Click here for more information.

Related Articles

Adding Contacts to Survey

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How and when you upload your customers is dependent upon your preference. We have recommendations based on creating the best user experience: To maintain an effective response rate, upload your customers as close to the project/job/stage completion date as possible.

Send A Survey

GuildQualitySurveys •

Adding a survey and contact Before you can add a survey you must first add a contact. Click “Add survey” on the left side of the screen to navigate to the add contact page.

Adding a new survey to an existing contact

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If you have completed another job or project for a homeowner you have previously surveyed through GuildQuality, you can send new surveys to the homeowner through the add project function. To do this you; Log into your account and select “contacts” in the blue navigation bar on the left hand side of the screen.