GuildQualityThe Survey Process

The Survey Process

The best homebuilders, remodelers, and home services contractors understand and respect the influence their customers have on the long-term success of their business. With the help of social media and online review sites, a customer’s experience with your company can go viral. Now more than ever, it’s important to be proactive with your customers and evaluate the type of experience they had with your company.

Determining whether your clients are truly satisfied with your work isn’t easy. In order to get an unbiased assessment of your performance, it’s critical to remove yourself from the equation and invite a third-party to gather customer feedback on your behalf. Surveying your customers through GuildQuality can help you to better understand your company’s strengths and weaknesses in order to improve the quality of your service.

GuildQuality uses a proven, multi-touch survey process to gather feedback from homeowners. On your behalf, we reach out to your customers by email and phone and SMS messaging. Our surveying team averages three attempts per survey completion. Please note: It can take up to 60 days for all attempts to be made (if needed) dependent on weekends/holidays.

Survey process without SMS surveying:

Survey process WITH SMS surveying:

Your customers can also call into the survey hotline at 470-809-0851 to complete their survey during the following hours:

Monday – Friday: 9 am – 11 pm ET

Saturday: 11 am – 9 pm ET

By default, surveys expire 120 days from the initial attempt through phone, text, or email. To learn how to adjust the timeframe of survey expiration, click here.