GuildQualitySurveys

Auto-Complete

Auto-completion is an optional feature you can enable on any survey template within the survey customization settings. This feature allows any partially completed survey attempt to register as a completed survey on your account’s dashboard once a survey expires.

Additionally, if they answered the Likely to Recommend question, that response will be published anonymously once the survey expires and shifts to auto-complete. Your customers will be made aware of this possibility with the below message at the bottom of their survey page.

Within your dashboard, you’ll also be able to track whether a completion is the result of Auto-completion or not, by viewing the below pages:

What counts as a partially completed survey? If your customer is completing their survey on their web browser or phone, we store their answers internally if they abandon the survey before completion.

Related Articles

Adding Contacts to Survey

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How and when you upload your customers is dependent upon your preference. We have recommendations based on creating the best user experience: To maintain an effective response rate, upload your customers as close to the project/job/stage completion date as possible.

Send A Survey

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Adding a survey and contact Before you can add a survey you must first add a contact. Click “Add survey” on the left side of the screen to navigate to the add contact page.

Adding a new survey to an existing contact

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If you have completed another job or project for a homeowner you have previously surveyed through GuildQuality, you can send new surveys to the homeowner through the add project function. To do this you; Log into your account and select “contacts” in the blue navigation bar on the left hand side of the screen.