The overall satisfaction score of a survey is calculated by the number of questions that a homeowner marks as “satisfied” (4 stars or 5 stars) divided by the total number of star rated questions answered. For example, if a homeowner rates 5 out of the 13 star rated questions answered as 4 stars or higher (Satisfied), then the

You can export all Surveys and Contacts by selecting the Export button from either the Surveys or Contacts screens. The Contacts export contains full contact and project information, and the Surveys export contains all survey responses.

After listening to our members’ requests for an industry-standard scoring system, we’re launching our very own Net Promoter Score (NPS) this June! If you are not familiar with this scale, NPS is a tool that measures customer loyalty, enthusiasm, and satisfaction.

Report Features In the Reports section, we’ve created many different reporting features.  If you click on Reports at the top of your page and then click New Report, you have the ability to send customizable reports to anyone within your company The report can contain specific filters, date ranges, etc.

Download a copy of our free homeowner introduction letter to improve your response rate. You can track your response rate on the surveys page of your account.

When peer companies have used the same questions or types a work, a dotted line will appear on the satisfaction bars to indicate the peer average. A peer group is made up of any other companies within the same parent association, family, or partner account.

You can use custom fields to track trends on data points beyond Team and Types of Work. Depending on line of business, you may want to track specifics that would be useful to your growth or to your team’s knowledge.