GuildQuality brings your Google Reviews into the same Feedback experience you already use to manage survey feedback.
Once your Google Business Profile is connected, you can view Google Reviews alongside survey responses, filter your feedback by source, and reply to Google Reviews directly from GuildQuality without switching over to Google.
You can write your own response or use AI to help draft or refine your reply.
Connect your Google Business Profile
To view and reply to Google Reviews in GuildQuality, you’ll need to connect your Google Business Profile.
Go to Profile > Social Media and follow the prompts to connect your Google account.
If you manage multiple locations, make sure the appropriate Google Business Profile location is connected.
Note: Adding a Google profile URL for review requests is different from connecting your Google Business Profile. A direct connection is required for GuildQuality to retrieve Google Reviews and allow you to reply from within the platform.
Find your Google Reviews
Once connected, Google Reviews appear in Feedback alongside your GuildQuality survey feedback.
Each Google Review is identified with Google as its source, so you can easily distinguish it from survey feedback.
Use Filters > Feedback type to choose what you’d like to see:
- Surveys to view GuildQuality survey feedback
- Google Reviews to view Google Reviews
- Select both to view all feedback together
If your Google Business Profile was already connected, you may also see historical Google Reviews that have been indexed by GuildQuality. The amount of review history available may vary based on your Google connection.
Reply to a Google Review
You can respond to Google Reviews without leaving GuildQuality.
To reply to a Google Review:
- Go to Feedback and find the Google Review you want to respond to.
- Click Reply beneath the review.
- Enter your response in the Your response field.
- Review your response.
- Click Reply to post your response to the Google Business Profile associated with the review.
Your response is only posted when you choose to send it.
Get help writing your response with AI
Need help getting started? Click Write with AI when responding to a Google Review.
You can use AI to generate a response based on the customer’s review or write your own response and use AI to help rewrite it.
You can review and edit AI-generated content before posting. AI does not automatically publish responses on your behalf. You remain in control of what gets posted to Google.
Understand more of your customer feedback
Bringing Google Reviews into Feedback gives you a broader view of what customers are saying by putting public Google feedback alongside the detailed feedback you collect through GuildQuality surveys.
Written Google Review comments are also processed for AI insights and theme extraction, helping you identify recurring topics and patterns across more of your customer feedback.
Google Reviews remain separate from your survey reporting. Google Review ratings and data are not included in the Analytics tab and do not change your survey analytics or NPS calculations.
Having trouble seeing or replying to Google Reviews?
If your Google Reviews aren’t appearing or you’re unable to post a reply, check that the correct Google Business Profile and location are connected under Profile > Social Media, your Google connection is still active, you’re using the appropriate Feedback type filters, and the Review is still available on Google.
If everything appears to be connected correctly and you’re still having trouble, contact GuildQuality Support for assistance.