The best homebuilders, remodelers, and home services contractors understand and respect the influence their customers have on the long-term success of their business. With the help of social media and online review sites, a customer’s experience with your company can go viral.
Historically GuildQuality has offered two survey options for our members, to include our “Full” process and “Email only” process. Our full survey process includes both telephone and email outreach, and is our most effective cadence to return a strong response rate.
Checking in throughout the duration of a multi-month project is a great way to ensure you are providing the best possible experience to your customers. With GuildQuality’s multi-touch surveying, you can customize your survey touch points to what makes the most sense for your business.
As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a GuildQuality member, you now have the ability to enable text surveying as one of the ways to gather valuable feedback from your customers.
To discover a customer’s survey status, select the “Surveys” tab from the left hand navigation menu. You will select “Inbox” from the white navigation menu to the right of the blue main navigation menu to view your surveys, broken down by status; Completed: Feedback has been captured and can be viewed within the account.