Tagging your team members on projects makes surveys more personal and allows the team to receive endorsements.
At the end of a survey, the homeowner can endorse the team members who worked on their home. Homeowners can give an overall endorsement or endorse a team member for a specific skill.
After the survey has been completed, the team members who are tagged will see the results via email.
To filter surveys and data by a particular time frame, start on the SURVEYS tab. On the right hand side of the page, click on where is shows “All Time” for the date filter; The filter contains 2 options; Date Range & Date Type Dante Range includes the following options; All time Yesterday Last; Week,
The overall satisfaction score of a survey is calculated by the number of questions that a homeowner marks as “satisfied” (4 stars or 5 stars) divided by the total number of star rated questions answered. For example, if a homeowner rates 5 out of the 13 star rated questions answered as 4 stars or higher (Satisfied), then the
You can export Surveys and Contacts from your account by selecting the Export button from either the Surveys or Contacts screens. The Contacts export contains full contact and project information.