GuildQuality members can now push completed survey reviews (LTR rating and comment) to their Better Business Bureau profile. What needs to be setup in your GuildQuality account?
Marketing
Profile Badges
The GuildQuality public profile has a variety of badges that can be earned and displayed. Consecutive Great Reviews A Consecutive Great Review badge reflects a streak of completed surveys with 100% customer satisfaction.
Google Review Boost Feature
During the survey process, we can request that survey respondents leave your business a Google review with Google Review Boost. When the GRB feature is enabled, the content of the first email reflects a direct ask for a Google Review; When the Leave a Google review button is clicked, a new tab is opened to the
GRB Outreach Cadence
Our standard first outreach attempt (via email) directs a respondent to open a link to complete their Guildquality Survey: When the Google Review Boost feature feature is enabled, we change the content of the first email to reflect a more direct ask for a Google Review: When the Leave a Google review button is clicked, a
Guildmaster Award
The Guildmaster Award is GuildQuality’s annual distinction that celebrates service excellence within our network of builders, remodelers, and home service professionals. This award is open to all active GuildQuality members who: have received 20 or more survey responses have a ‘Likely to Recommend’ rate of 90% or greater meet at least one of the following
Review Encouragement Program
After a survey is completed, we follow up thank-you to every homeowner that you provide an email address for. If your homeowner responds to the Likely to Recommend question with both a star rating and comment, we will send our Review Encouragement email.
Photos
You can add photos to your projects to display on your public profile and show off your quality work. All photos added to your account will appear on the photos section of your profile.
Profile Page
GuildQuality Public Facing Profile Page Your GuildQuality profile page is a great resource for current and potential clients to find reviews, photos, and contact information for your company. In an effort to present the most important information as clearly as possible, we’ve streamlined the GuildQuality profiles and changed the layout to optimize a homeowners experience.
Reviews
Reviews GuildQuality Reviews are star-based reviews coming from the Likely to Recommend (LTR) question on your survey. The answer to the LTR question forms the 1-5 star rating that appears alongside each review.
Project Map
The GuildQuality map allows your clients and prospects to search by their zip code or zoom in to their area and see what their neighbors are saying about your company. This map displays on your GuildQuality Profile and is embeddable on your website by using one of our custom embed codes found here.
Embed Codes
We provide web codes for the GuildQuality Badge, Reviews Widget, and the Project Map Widget. These codes can be added to your company’s website codes to allow you to display your GuildQuality membership and feedback.
Social Sharing
We encourage you to get the most out of your customer feedback by sharing it internally and over social media. To share your feedback visit your Profile Page.
Social Media
You can link your various social media pages on your GuildQuality profile for easy access for prospective homeowners. To do so, navigate to “Social Media” in the white navigation bar under the “Profile” section of your blue sidebar navigation.
GuildQuality Crew
GuildQuality Crew is designed to help construction industry professionals work better together and get the recognition they deserve for their skills, professionalism, and quality work.Here are a few things you can do with GQ Crew: Invite colleagues, peers, and network individuals for free.