Does your business have a subscription service or repeat service appointments with customers? Ongoing Surveys are a great way to continually check in on those customers to ensure you are providing an exceptional experience.

After a sales appointment with a potential new client, the most important step is the follow-up. As only 2% of sales close after one meeting, nearly every lead will require more effort and attention.

In remodeling and home building, it is essential that both parties are on the same page and understand each other. If either the homeowner or the contractor does not have the right impression of the tasks at hand, it could easily lead to frustration and a lost or disgruntled customer.

With a large project that takes months to complete, it’s a good idea to check in with your client midway through the process to ensure that everything is on track. Implementing a midway-through survey (MWT) makes it easy to understand what the client likes and dislikes about the process so far.

As customer service is highly valued in home improvement and construction, there are several different tactics businesses can implement to show that they not only care about their customers but want to learn from their experiences as well. In the home improvement industry, customer satisfaction surveys are a great way to demonstrate your commitment to

In order to maintain strong relationships with customers over time, you need to keep in touch with them. Sometimes, this involves reminding the customer of a finished service and asking for their feedback once more.