To streamline team communication, you can internally communicate about your customers survey responses with your entire team directly from a completed survey. You can share if and when you made a reach out, share resolution notes, post any insights into possible reasons behind certain scores, or anything you feel needs to be shared.
Download a copy of our free homeowner introduction letter to improve your response rate. GuildQuality uses a proven, multi-touch survey process to gather feedback from homeowners.
Benchmarking is a critical component of your success with GuildQuality. You may not have perfect scores all the time, but knowing how you stand up to your competition can help you understand your company’s position.
Generally, your homeowners will answer the 0-4 or yes/no questions to give you a valid score. However, in the event that they feel the question does not pertain to their project, or they aren’t comfortable answering a specific question, they have the option to select “N/A” as an answer.
Ideally, the more you survey, the more your customer feedback will be overwhelmingly positive. Realistically, you will get a few surveys that have feedback that you may not want to market for a handful of reasons.
The Scorecard Report allows you to view your percentage scores in real time anytime. You can view this feedback in a variety of helpful ways.
The Scorecard Index allows you to view what percentage of customers fall within a given parameter. By default, the report is set to “Agree or better, >2”.
Within The Scorecard Report you’ll see the option to view your results by Scorecard Index. Most of the results give you the percentage of scores and omit the rest.
You can publish positive feedback, explore negative feedback, and respond to public reviews all within the Comments Report on your GuildQuality account. You can isolate by specific questions, depending on what you’re looking to accomplish.
Using the Comparison Report, you can compare your survey performance to the performance of your peer group to see how you stand up against your competitors. Benchmarking can be an effective way of gauging quality and improvement zones.
The Details Report allows you to view your average scores, on a scale of 0-4, in real time anytime. You can view this feedback in a variety of helpful ways.
GuildQuality is equipped to schedule automated customized reports to you and your team members. If you find that you’re constantly pulling the same reports time and again, setting up Push Reports can save you time.
Question Bundles provide a great way to group similar questions together for your reports. This can help you isolate specific areas of your work, or it can help you look at team reporting with only relevant questions.
Custom Filters allow you to further organize your customer satisfaction survey responses and quickly access feedback for specific pieces of your customer projects. By default, all companies have access to the following filters: Project Manager Salesperson MSA Region/State County Amount Lot # External ID DBA Alias Square Footage Neighborhood You can have up to 10
Default and Custom filters allow you to view reports in a variety of ways to help you dissect feedback for teams, product types, lead sources, etc. It can be valuable to track performance on specific filters to see where you might need to focus more energy.
When you lose a member of your team, we’ll show you what do you do with the filter values they leave behind. You have a few options.
You can sort your GuildQuality feedback using a variety of date types. Each one will give you vital information for a sub-set of clients based around activity.
Here you’ll learn how to update contact or project information for clients who have already been entered into GuildQuality. Click if you need to learn how to add clients to your surveying account.