A homeowner will receive an email similar to this one pictured below when they’re surveyed via email. The default subject line is “(Company Name) would appreciate your response to a very brief survey.
Homeowner Survey Email
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Surveys
Adding Clients to Survey
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You can provide your customer’s contact information and project details to GuildQuality through the following options: Upload Customer Files Through Your GuildQuality Account Compile contact information and project details by downloading a template customized for your account, or export contact information and project details from your CRM system into an Excel file. Visit the Add Customers section of
Update Client Information
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Here you’ll learn how to update contact or project information for clients who have already been entered into GuildQuality. Click if you need to learn how to add clients to your surveying account.
Resending Incomplete Surveys
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You can resend a customers survey by request if the survey is still active. Surveys expire after 365 days in the queue and can no longer be completed.
Resurveying Completed Surveys
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If your team has corrected an issue for a client that has already completed their survey, we do offer the option to resurvey your client at no additional cost. Once the client has given you their consent to be resurveyed, we’re happy to contact your homeowner once more by either telephone or email.
Default Survey Templates
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Explore which survey templates are readily available in your account Click here to customize your own templates if any of the below won’t work for you. Within the Edit Surveys section of your GuildQuality account you have 6 ready-made survey templates available for your use.
Custom Survey Templates
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If the default surveys don’t meet your needs, you have the option to create a custom template within Survey Admin. You’re welcome to send any changes you’d like made to support@guildquality.