Our new platform is smarter, faster, and easier to use!
What’s different in the new platform:
- Complete Customer Journey: Manage feedback from leads, current, and past customers—all in one place.
- Flexible Surveys: Use if/then logic and new question types to gather the right insights at the right time.
- Custom Reports & Alerts: Create unlimited reports and receive email or SMS notifications to monitor your business.
- Marketing Tools: Easily share testimonials on your website or social media.
- Improved Design: Navigate quickly and easily.
What’s not:
- Our Focus: We’re still committed to helping you collect feedback, improve loyalty, and grow your online reputation.
- Your Data: All your surveys, NPS, and customer data remain the same.
Here are a few tips to help you find what you need in the new user interface. Follow the link to an article for in-depth information.
Customizing surveys
Surveys are a core part of what we do and now you can more fully customize the process using templates.
Adding/uploading contacts
When you’re ready to send a survey, you can upload contacts manually or use one of our automated integrations.
Survey inbox
In addition to reporting on completed surveys, you can now see the status of all your surveys from one convenient place.
Task pad
This valuable tool for following up with customers is still available and has increased functionality.
Reporting
Standard reporting is available from the start with options to create customized reports to fit your needs.
Team performance
Team members (users) can be assigned to surveys to enable performance reporting.
Email subscriptions
Team members can subscribe to various notifications and summaries delivered via email or SMS.
Marketing tools
This new platform contains many more tools for strengthening your online presence.
User management
Add team members enabling them to log in to your account, view, and receive survey feedback in real time.
Organization and location management
Contact our support team to add new organizations to your dashboard.