Tagging your team members on projects makes surveys more personal and allows the team to receive endorsements.
At the end of a survey, the homeowner can endorse the team members who worked on their home. Homeowners can give an overall endorsement or endorse a team member for a specific skill.
After the survey has been completed, the team members who are tagged will see the results via email.
As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a GuildQuality member, you now have the ability to enable text surveying as one of the ways to gather valuable feedback from your customers.
You can resend a customers survey by request if the survey is still active. Surveys expire after 365 days in the queue and can no longer be completed.
Historically GuildQuality has offered two survey options for our members, to include our “Full” process and “Email only” process. Our full survey process includes both telephone and email outreach, and is our most effective cadence to return a strong response rate.