Tagging your team members on projects makes surveys more personal and allows the team to receive endorsements.
At the end of a survey, the homeowner can endorse the team members who worked on their home. Homeowners can give an overall endorsement or endorse a team member for a specific skill.
After the survey has been completed, the team members who are tagged will see the results via email.
To discover a customer’s survey status, select the “Surveys” tab from the left hand navigation menu. You will select “Inbox”from the white navigation menu to the right of the blue main navigation menu to view your surveys, broken down by status; Scheduled: The survey is not yet ready to be sent to the homeowner.
If you have completed another job or project for a homeowner you have previously surveyed through GuildQuality, you can send new surveys to the homeowner through the add project function. To do this you; Log into your account and select “contacts” in the blue navigation bar on the left hand side of the screen.
As texting increasingly becomes the preferred method of communication for many people, we have expanded our product offerings to meet that demand. As a GuildQuality member, you now have the ability to enable text surveying as one of the ways to gather valuable feedback from your customers.