GuildQuality ClassicReporting

Questions Marked N/A

Generally, your homeowners will answer the 0-4 or yes/no questions to give you a valid score. However, in the event that they feel the question does not pertain to their project, or they aren’t comfortable answering a specific question, they have the option to select “N/A” as an answer.

Your reporting only takes into account 0-4 or Yes/No responses from your surveys. Questions marked N/A, or “skipped” questions, are left out of your percentages completely and do not affect the overall question rating. The score at the top of your survey is reflected with a % that does include skipped questions, but it is only visible to you and your team for tracking purposes, and is not marketed in any way.

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Project Notes

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To streamline team communication, you can internally communicate about your customers survey responses with your entire team directly from a completed survey. You can share if and when you made a reach out, share resolution notes, post any insights into possible reasons behind certain scores, or anything you feel needs to be shared.

Response Rates

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Download a copy of our free homeowner introduction letter to improve your response rate.   GuildQuality uses a proven, multi-touch survey process to gather feedback from homeowners.

Peer Groups

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Benchmarking is a critical component of your success with GuildQuality. You may not have perfect scores all the time, but knowing how you stand up to your competition can help you understand your company’s position.