If your team has corrected an issue for a client that has already completed their survey, we do offer the option to resurvey your client at no additional cost.
Once the client has given you their consent to be resurveyed, we’re happy to contact your homeowner once more by either telephone or email. Please let us know which method of contact, and, if possible, the best time of day for us to reach out and we’ll be happy to do so. If they do not have a preference, we will default to whichever method they used to complete their survey originally.
If you’re homeowner would rather reach out to us at their convenience, they can do so in one of the following ways:
- Toll-free survey line: 1.844.585.1199.
- Email: support@guildquality.com with their requested changes.
When completed, their new feedback will completely replace the original feedback within your account. We’ll also make a copy of the original survey for your records.
Allowing resurveys is our default account allowance. You are welcome to never allow resurveys for your account by emailing support@guildquality.com to let us know, and we’ll put a restriction in place for you.
Note: This resurvey change went into effect on 1/12/18.